Tshepiso Annah Tsita

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Summary


Education


Work Experience

Digital Consultant-Omni Channel Dstv Multichoice (Afrizan) January 2021–April 2022


  • Resolved 30–40 daily technical and billing inquiries across Twitter, Facebook & WhatsApp, clearing errors, processing ad-hoc payments, and ensuring timely customer query resolution with strong professionalism.

  • Handled complex billing and contract issues, including specialized tariffs, payment plans, and managing electronic billing policies, while assisting department leads with digital marketing efforts.

  • Maintained inbound/outbound call volume and supported digital marketing campaigns by collaborating on promotional materials and ensuring seamless client communications.


  • Skills


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